Common errors
Fixes for the problems people run into with AW Phone.
Most problems come from the start order, a missing item or another script of the same kind. Check these first.
!The phone does not open
The phone item must exist in your items. The install/ folder has it for ox_inventory, qb-core / qs-inventory and ESX.
!Two phones or the old phone opens
Stop or remove your old phone (qb-phone or any other).
!Calls have no sound
Calls go through pma-voice. Start aw_phone after pma-voice.
!Photos do not upload
Set one upload option in config.lua: Config.Camera.Fivemanage (recommended) or Config.Camera.Webhook.
!The camera picture is upside down
Set Config.Camera.Video.FlipFix = true.
!"You lack the required entitlement to use ..." in the server console
The server runs with a license key from a different Cfx.re account than the one that bought the script. Use a license key from the buying account, or buy with the account that owns your server key. Restart the server after you change the key.
!"Failed to verify protected resource"
The protected files are damaged or changed. Download the script again from Granted Assets, upload it in binary mode (some FTP clients break files in text mode) and do not edit the escrowed files. Only config, locales, bridge and html are meant to be changed.
!The script starts but nothing happens in game
Check the start order in server.cfg. The script must start after your framework and the resources in its Requirements. Then read the server console and F8 for the first error.
!The menu does not open or looks broken
Open F8 and look for NUI errors. Make sure no other script of the same kind is running at the same time.
Still stuck? Open a ticket on Discord with your framework, the script version and the error from F8 or the server console.